Customer Satisfaction & Reputation Marketing
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What we do
Close the Customer Feedback Loop
Real-time customer feedback improves customer satisfaction, generates new leads, and protects your online reputation.
IMPROVE | Customer Experience
Close the customer feedback loop gathering quantitative, actionable customer satisfaction data in real-time allowing you to quickly resolve problems and track your progress over time.
Proactive Alerts
Sent directly to your email informing you and your team of critical and time-sensitive matters
Problem Resolution
Easily document and manage customer complaints – from notification through resolution
Performance Tracking
Detailed analysis of satisfaction data through dashboards and scorecards enabling performance comparison across locations
PROMOTE | Positive Feedback
Use the information you gather to promote your organization on review sites like Yelp and Google.
Collect Feedback
Feedback can be automatically collected directly from those who know you and your company best
Build Reviews
Show your fans how they can best share their experience through popular review sites
Neutralize Fake Reviews
Diminish the impact of fake and biased reviews ensuring your happiest customers have an opportunity to share how your company helped them.
PROTECT | Your Reputation
Review Monitoring
Persistent monitoring of external review sites to better manage what people are saying when they leave your facility
Add Positive Reviews
Automatically ask verified customers to provide a review on your most valuable review sites
Respond to New Reviews
Quickly and efficiently respond to online reviews